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When your Arlo camera goes offline, it can be frustrating as you lose access to important security footage. Here’s a guide to help you resolve the issue and get your camera back online. Arlo Offline Camera An Arlo camera going offline usually indicates a connectivity issue between the camera and your home network or Arlo’s servers. Start by checking the basics: 1. Check Power and Battery : Ensure your Arlo camera is powered on. If it’s battery-operated, verify that the battery is charged and properly installed. For wired models, check that the power adapter is connected securely. 2. Verify Internet Connection : Confirm that your home internet is working. Try accessing other devices connected to your network. If other devices are also offline, restart your modem and router. 3. Check Camera Placement : The camera might be out of range from your Wi-Fi network. Move it closer to the router or use a Wi-Fi extender to boost the signal strength. 4. Restart Camera and Base Station : Restarting your Arlo camera and the base station (if applicable) can resolve temporary connectivity issues. Power them off, wait for 30 seconds, and then power them back on. 5. Inspect Router Settings : Ensure that your router isn’t blocking the camera’s connection. Check your router’s settings and confirm that the camera is not listed in any restricted access or blocked devices list. 6. Update Firmware : Ensure that your Arlo camera’s firmware is up-to-date. Outdated firmware can sometimes cause connectivity problems. Update the firmware through the Arlo app or website. 7. Reset Camera : As a last resort, you might need to perform a factory reset on your Arlo camera. This will restore default settings and can resolve persistent issues. Refer to the camera’s manual for reset instructions. My Arlo Camera is Offline If your Arlo camera remains offline after following these steps, it might be a more complex issue requiring additional troubleshooting: - Check Arlo’s Service Status : Sometimes, Arlo’s servers might be down or experiencing issues. Visit the Arlo support website to check for any ongoing service outages or maintenance. - Contact Arlo Support : If none of the troubleshooting steps work, contact Arlo customer support. They can provide more specific guidance and help diagnose any hardware or network issues. In conclusion, if your Arlo camera is offline, ensure that it is properly powered, within range of your Wi-Fi, and that your network is functioning correctly. Restarting devices, updating firmware, and checking router settings are key steps in resolving the issue. For persistent problems, seeking assistance from Arlo support can help address "my Arlo camera is offline" concerns effectively.

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